REFUND POLICY
The products also have a 30-day replacement and return right upon receipt of the product. Returns must be notified in writing. You can contact us here. The returned product must be unused, in its original packaging and in the same conditions as received. The cost of the return is paid by the customer.
To return an item:
- Contact us through our contact form and include your order number in the application.
- We will confirm your application within 72 hours and reply you with a returning address.
- We will refund your returned order within 14 days. (If you paid for shipping when you made a purchase, shipping costs will be also refunded)
To complete your return, we require a tracking number of the returned goods. All our goods need to be shipped back to our main warehouse in the EU. Please do not try to send your purchase back to our US or Canada fulfillment center, this is a service we use for deliveries only — they do not accept returned packages. If you wish to start a return process, please email us at info@threesixviews.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Cancellations can be made within a 3 hour window after making an order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@threesixviews.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@threesixviews.com and we’ll notify you of return address.
Shipping
To return your product, please contact info@threesixviews.com and we’ll advise you of the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
